Here’s the problem: onboarding isn’t a one-day event. It’s a journey, and when companies treat it as a quick checklist, they miss the chance to fully engage and empower new employees. So, how can companies build an onboarding experience that actually works?

Why Onboarding Should Be a Long-Term Process

A study by Glassdoor found that organisations with strong onboarding improve new hire retention by 82% and productivity by over 70%. That’s huge! Yet, many companies still treat onboarding as a formality.

Imagine joining a new company and being overwhelmed with forms and policies on Day One, then left to your own devices. You’d feel lost, right? Now imagine an onboarding process that guides you through your first 90 days, gradually introducing you to the company culture, your role, and growth opportunities. Which sounds better?

The Pitfalls of One-Day Onboarding

1. Information Overload:
   Bombarding new hires with too much information on Day One leads to confusion and overwhelm.
2. Lack of Connection:
   Without structured follow-ups, new hires struggle to build meaningful relationships with their teams.
3. Unclear Expectations:
   Vague role definitions and performance expectations can leave employees unsure about their responsibilities.
4. Disengagement:
   A cold hand-off after the first day can make new hires feel neglected and disengaged.

What Effective Onboarding Looks Like

1. Pre-Boarding Before Day One:
   Start engaging new hires before they even step into the office. Send welcome kits, role-specific resources, and a personalised introduction to the team.
2. Structured 30-60-90 Day Plans:
   Break down onboarding into clear phases. Define short-term goals, provide feedback sessions, and gradually increase responsibilities.
3. Mentorship Programs:
   Pair new employees with mentors who can guide them through the culture, processes, and expectations.
4. Cultural Immersion:
   Introduce company values and culture through interactive sessions, team activities, and storytelling—not just a handbook.
5. Regular Check-Ins:
   Schedule weekly or bi-weekly check-ins with managers to address challenges, provide feedback, and offer support.
6. Cross-Functional Introductions:
   Encourage networking beyond their immediate team. Organise virtual or in-person meet-and-greets with different departments.
7. Celebrate Milestones:
   Acknowledge small wins—completing the first week, finishing a training module, or reaching the 90-day mark.

Companies Leading with Exceptional Onboarding

• Google: New hires (Nooglers) are paired with experienced employees (Buddies) to ease their transition. Google also spreads training over weeks to avoid overload.
• Accenture: Their onboarding includes a mix of virtual learning, leadership talks, and team-building activities to create a well-rounded experience.
• LinkedIn: They focus on cultural onboarding with regular feedback, leadership Q&A sessions, and tailored learning plans.

How to Improve Onboarding in Your Organisation

1. Listen to Feedback:
   Ask recent hires about their onboarding experience and adjust accordingly.
2. Personalise the Process:
   One-size-fits-all doesn’t work. Customise onboarding based on roles, departments, and even individual learning styles.
3. Involve Leadership:
   Senior leaders should actively participate—whether through welcome messages or interactive sessions.
4. Leverage Technology:
   Use digital platforms to automate paperwork and focus more on engagement and learning.
5. Keep It Continuous:
   Onboarding shouldn’t stop after a week. Extend support and development opportunities beyond the initial months.

Final Thoughts

Onboarding is more than a welcome packet and an office tour. It’s the foundation of the employee experience. A thoughtful, extended onboarding process can boost engagement, improve retention, and set employees up for long-term success.

So, let’s move beyond Day One and start building onboarding experiences that truly support and empower new hires—every step of the way.

So, how do you actually understand what employees need? Simple—start asking the right questions.

Why Guessing Doesn’t Work

1. Surface-Level Solutions:
   Without proper insight, companies invest in perks that look good on paper but fail to address real employee needs.
2. Generalized Assumptions:
   Assuming all employees want the same things ignores the diversity of experiences, roles, and personal goals within the workforce.
3. Disengagement and Turnover:
   When employees feel unheard, they disengage—and disengaged employees are far more likely to leave.

The Power of Asking Better Questions

1. Opens Honest Dialogue:
   Thoughtful questions show employees their voices matter and create a culture of trust.
2. Identifies Hidden Pain Points:
   Direct conversations can uncover challenges leadership may not be aware of.
3. Drives Meaningful Change:
   When employee feedback informs decision-making, the results are more impactful and relevant.

Questions That Actually Matter

1. What makes your work meaningful to you?
   This helps leaders understand what drives employees beyond their paychecks.
2. What roadblocks are stopping you from doing your best work?
   This uncovers operational inefficiencies or management issues.
3. How do you prefer to receive feedback and recognition?
   Personalizing feedback methods can make recognition more effective.
4. What skills would you like to develop?
   Shows employees that the company values their professional growth.
5. How can we better support your work-life balance?
   Work-life balance is different for everyone; asking directly leads to tailored solutions.
6. Do you feel connected to our company’s mission and values?
   Gauges alignment between employee and organisational goals.

How to Ask the Right Questions

1. Create Safe Spaces:
   Ensure that employees feel safe to share honest feedback without fear of judgment or consequences.
2. Use Various Channels:
   Not everyone is comfortable speaking up in meetings. Use anonymous surveys, one-on-ones, or feedback apps.
3. Listen Actively:
   Asking is the first step. Truly listening—and acting—on feedback is what drives change.
4. Follow Up:
   Show employees how their feedback leads to real action. Close the feedback loop.

Companies Getting It Right

• Netflix: Regularly asks employees about their work environment and leadership effectiveness, adjusting accordingly.
• Adobe: Replaced annual reviews with frequent check-ins, allowing for continuous feedback and improvement.
• Tata Group: Uses employee feedback surveys to shape policies and work culture initiatives.

The Cost of Not Asking

Ignoring employee feedback leads to disengagement, poor performance, and high turnover. Companies that fail to listen risk losing top talent to organisations that do.

Final Thoughts

It’s time to stop guessing and start listening. The best way to understand what employees want is to ask thoughtful, intentional questions—and then act on the answers. By creating open communication channels, companies can build trust, improve engagement, and foster a culture where employees feel truly valued.

Because when employees feel heard, they’re more likely to stay, grow, and give their best.

So, is your open-door policy actually working, or is it just a feel-good statement?

The Illusion of an Open Door

1. Physical Availability vs. Emotional Accessibility:
   Just because a manager’s door is physically open doesn’t mean employees feel comfortable walking in. Emotional accessibility matters more than a literal open door.
2. Power Distance:
   In hierarchical workplaces, especially in India, employees might hesitate to speak openly due to fear of authority or cultural norms.
3. Lack of Follow-Through:
   If employees share feedback but see no action, they stop engaging. A policy without action breeds distrust.
4. Perception of Favoritism:
   When only certain employees feel heard, it creates a divide, discouraging others from sharing openly.

Why Open Communication Matters

1. Builds Trust:
   Employees are more likely to engage when they trust leadership to listen and act on feedback.
2. Encourages Innovation:
   Open channels allow fresh ideas to surface, fostering a culture of creativity and continuous improvement.
3. Reduces Turnover:
   Employees who feel heard are less likely to leave, improving retention and morale.
4. Identifies Problems Early:
   Open communication helps leaders identify and resolve issues before they escalate.

Signs Your Open-Door Policy Isn’t Working

1. Low Employee Engagement:
   If employees aren’t using the open-door policy, they might not trust it.
2. One-Way Communication:
   Leaders speak, but employees stay silent. Open-door policies should invite two-way conversations.
3. No Action on Feedback:
   Collecting feedback without acting on it sends the message that employee input doesn’t matter.
4. Favoritism in Access:
   If only a few employees feel comfortable approaching leaders, the policy isn’t inclusive.

How to Make Your Open-Door Policy Actually Work

1. Lead by Example:
   Leaders should regularly engage with teams and actively seek feedback. Casual check-ins can make a huge difference.
2. Create Multiple Feedback Channels:
   Not everyone is comfortable with face-to-face conversations. Offer anonymous surveys, suggestion boxes, and virtual feedback options.
3. Act on Feedback:
   Show employees that their input leads to real changes. Even small improvements matter.
4. Train Managers in Active Listening:
   Managers need to listen without interrupting, judging, or dismissing ideas. Training in active listening can improve communication.
5. Build Psychological Safety:
   Foster a culture where employees can speak openly without fear of retaliation or judgment.

Companies Doing It Right

• Google: Encourages open dialogue through regular town halls and Q&A sessions where employees can voice concerns directly to leadership.
• Infosys: Utilizes anonymous feedback tools alongside open-door interactions to ensure employees can safely share feedback.
• Tata Steel: Incorporates employee feedback into decision-making, ensuring that employees feel valued and heard.

Final Thoughts

An open-door policy is only as good as the culture that supports it. It should be more than just a slogan—it should be a daily practice of trust, respect, and action. Leaders need to actively listen, follow through, and create safe spaces for genuine conversations.

So, ask yourself—is your open-door policy truly open, or is it just a nice idea?

So, why aren’t these surveys giving you the full story? Let’s dive in.

The Limitations of Traditional Engagement Surveys

1. Generic Questions:
   Standardised survey templates often ask surface-level questions that fail to capture the nuances of employee experiences.
2. Infrequent Feedback:
   Annual or bi-annual surveys are too infrequent to reflect real-time concerns, especially in fast-paced work environments.
3. Survey Fatigue:
   Repetitive or lengthy surveys can lead to disengaged responses or even non-participation.
4. Lack of Action:
   When employees don’t see tangible changes after providing feedback, they lose trust in the process.
5. One-Size-Fits-All Approach:
   A single survey cannot capture the diverse needs and experiences of a multi-generational, multicultural workforce.

What Surveys Are Missing

1. Contextual Understanding:
   Surveys capture what employees think but rarely explore why they feel that way.
2. Emotional Drivers:
   Metrics can’t always measure feelings of belonging, trust, and emotional safety—all critical aspects of engagement.
3. Silent Voices:
   Not all employees are comfortable sharing honest feedback in formal surveys, leading to skewed results.
4. Real-Time Insights:
   Employee sentiment can shift quickly. Annual surveys fail to capture these fluctuations.

How to Get the Full Picture

1. Use Pulse Surveys:
   Short, frequent surveys provide timely insights and reduce survey fatigue.
2. Leverage One-on-One Conversations:
   Regular check-ins between managers and employees uncover insights that surveys might miss.
3. Encourage Anonymous Feedback:
   Anonymous channels can empower employees to share honest feedback without fear of judgment.
4. Implement Focus Groups:
   Small, diverse groups discussing specific topics can reveal in-depth insights into employee experiences.
5. Monitor Employee Sentiment:
   Use tools that gauge mood and sentiment through real-time feedback or digital engagement platforms.
6. Act on Feedback:
   Feedback should lead to visible action. Communicate what changes have been made as a result of employee input.

Companies Doing It Right

• Microsoft: Utilises regular pulse surveys and anonymous feedback tools to gather real-time employee sentiment.
• Google: Combines surveys with open forums and Q&A sessions, allowing employees to voice concerns and suggestions openly.
• Tata Steel: Conducts focus groups and uses employee insights to inform company policies and initiatives.

Final Thoughts

Employee engagement surveys are useful, but they can’t do all the heavy lifting. To truly understand and engage your workforce, organisations need to combine data with context, empathy, and real-time feedback. It’s not about collecting more data—it’s about listening better and acting faster.

Because at the end of the day, employees don’t just want to be heard—they want to see that their voices lead to meaningful change.

So, if it’s not just about money, what really makes employees walk out the door?

Beyond the Paycheck: What Really Drives Turnover

1. Lack of Recognition and Appreciation:
   Employees want to feel valued for their hard work. A simple “thank you” or public acknowledgment can make a huge difference. When efforts go unnoticed, motivation dips.
2. Poor Leadership and Management:
   People don’t leave companies; they leave bad managers. Micromanagement, lack of support, and inconsistent communication can push employees out.
3. Limited Growth Opportunities:
   When employees don’t see clear career paths or chances to learn new skills, they feel stuck. Ambitious employees need to know they have room to grow.
4. Toxic Workplace Culture:
   A negative environment, office politics, and unhealthy competition can make work unbearable. Employees thrive in positive, inclusive workplaces.
5. Poor Work-Life Balance:
   Long hours, constant pressure, and lack of flexibility lead to burnout. Employees want to work for companies that respect their personal time.
6. Lack of Purpose and Connection:
   Employees need to feel that their work matters. A disconnect between personal values and company goals can make work feel meaningless.

Real Stories, Real Reasons

A friend of mine worked at a top marketing firm in Mumbai. Despite a great salary, she left because her manager constantly undermined her ideas, and there was no feedback or recognition. She moved to a smaller agency where her creativity was valued, and guess what? She’s thriving now.

Another example—a tech professional in Bengaluru quit a well-paying job because of constant overtime and weekend calls. The company had no boundaries for work hours, leading to burnout. He switched to a company that prioritized work-life balance, even if the pay was slightly less.

How Companies Can Stop the Exodus

1. Recognise and Reward Effort:
   Celebrate achievements, both big and small. Recognition boosts morale and motivation.
2. Develop Leadership Skills:
   Train managers to lead with empathy and clarity. Great leaders retain great talent.
3. Offer Clear Growth Paths:
   Provide opportunities for learning, upskilling, and career progression.
4. Foster a Positive Culture:
   Build an inclusive, respectful, and collaborative workplace.
5. Promote Work-Life Balance:
   Encourage employees to set boundaries and take time off. Offer flexible work options.
6. Connect Work to Purpose:
   Show employees how their work impacts the bigger picture. Purpose-driven work leads to higher engagement.

Companies Leading by Example

• Infosys: Focuses on continuous learning and leadership development to keep employees engaged and growing.
• Tata Steel: Offers employee wellness programs, mental health support, and work-life balance initiatives.
• Google: Encourages innovation through autonomy, allowing employees to spend time on personal projects.

Final Thoughts

Money may open the door, but it won’t make employees stay. It’s the workplace experience—feeling valued, respected, and connected—that truly matters. Companies that invest in their people, culture, and leadership will keep talent longer and stronger.

So, ask yourself—is your workplace giving employees a reason to stay, or silently pushing them away?

A company can hire people from different backgrounds, but if those employees don’t feel valued, heard, or empowered, what’s the point?

Understanding the Difference Between Diversity and Inclusion

1. Diversity is about representation—bringing people from different backgrounds, cultures, genders, and experiences into the workplace.
2. Inclusion is about creating an environment where everyone feels welcome, respected, and able to contribute fully.

Think of diversity as being invited to the party, and inclusion as being asked to dance.

Why Diversity Without Inclusion Fails

1. Surface-Level Representation:
   Hiring diverse talent without changing company culture leaves employees feeling like outsiders.
2. Tokenism:
   When diversity is used as a marketing tool rather than a genuine effort, it feels performative.
3. Lack of Belonging:
   Without inclusive practices, diverse employees may feel isolated, unheard, and disengaged.
4. High Turnover Rates:
   Diverse hires are more likely to leave if they face bias or exclusion in the workplace.

How Inclusion Drives Success

1. Boosts Innovation:
   Inclusive teams bring diverse perspectives, leading to creative solutions and better decision-making.
2. Improves Employee Engagement:
   When employees feel included, they are more motivated, productive, and committed.
3. Strengthens Company Reputation:
   Genuine diversity and inclusion efforts build trust with employees, customers, and stakeholders.
4. Attracts Top Talent:
   Inclusive workplaces are more appealing to job seekers who value authenticity and respect.

Building an Inclusive Workplace

1. Listen to Employee Voices:
   Encourage open dialogue through surveys, focus groups, and one-on-one conversations.
2. Implement Bias Training:
   Provide training to address unconscious bias and foster inclusive behaviour.
3. Create Employee Resource Groups (ERGs):
   Support networks for different communities (LGBTQ+, women, people with disabilities) help build belonging.
4. Diverse Leadership Representation:
   Inclusion must start at the top. Diverse leadership ensures diverse voices are part of decision-making.
5. Celebrate Differences Year-Round:
   Inclusion isn’t limited to special occasions—it should be woven into daily operations.
6. Review Policies for Equity:
   Ensure hiring, promotions, and benefits are fair and equitable for all employees.

Companies Leading with Inclusion

• Microsoft: Invests in accessibility and inclusion initiatives, supporting employees with diverse needs.
• Accenture: Holds leaders accountable for inclusion goals and supports employee networks across various groups.
• Tata Consultancy Services (TCS): Focuses on gender diversity and inclusive hiring practices across India.

Signs Your Workplace Lacks Inclusion

1. Diverse Hires Leave Quickly:
   High turnover among underrepresented groups signals a lack of inclusion.
2. Limited Participation in Decision-Making:
   If diverse voices aren’t part of strategy and innovation, inclusion is lacking.
3. One-Size-Fits-All Policies:
   Policies that ignore cultural, gender, or personal differences can alienate employees.
4. Low Employee Engagement:
   A disengaged workforce often points to feelings of exclusion or being undervalued.

Final Thoughts

Diversity might open the door, but inclusion makes people stay. It’s not enough to hire for diversity—organisations must actively create environments where all employees feel safe, valued, and empowered to thrive.

Companies that move beyond diversity checkboxes and invest in genuine inclusion will build stronger, more innovative, and resilient workplaces.

So, ask yourself—is your organization truly inclusive or just diverse on paper?